Privacy Policy

Last Updated: 5 October 2026

Fresheek ("Fresheek", "we", "us", or "our") is operated by FKY Trading Private Limited. We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and protect information when you use the Fresheek mobile application, website, and related services (collectively, the "Services").

By using Fresheek, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you use Fresheek, we may collect the following information:

Personal Information

When you create an account, place an order, or contact us, we may collect:

Full name
Email address
Mobile/phone number
Billing and delivery address
Account login information
Order and purchase information
Information you provide when contacting customer support

Payment Information

Payments may be processed through third-party payment service providers.

We generally do not store your complete debit card, credit card, UPI, or banking credentials on our servers. Payment information is processed by the relevant payment provider according to its own privacy and security policies.

Device and Technical Information

When you use the Fresheek app or website, certain technical information may automatically be collected, such as:

Device type and model
Operating system and version
App version
IP address
Browser type
Device identifiers
Network information
Crash reports and diagnostic information
Date and time of access

Location Information

Fresheek may request access to location information where necessary to provide or improve services such as delivery, address selection, or location-based functionality.

You can control location permissions through your device settings.

Usage Information

We may collect information about how you interact with our Services, including pages or products viewed, searches, features used, and interactions with the application.

2. How We Use Your Information

We may use collected information to:

Create and manage your Fresheek account
Process and deliver orders
Process payments and refunds
Provide customer support
Communicate with you regarding your orders
Send important service notifications
Improve our website, application, products, and services
Personalize your shopping experience
Detect and prevent fraud, abuse, and unauthorized activity
Maintain the security of our Services
Analyze usage and performance
Comply with applicable legal and regulatory requirements

We may also use your contact information to send promotional communications where permitted by applicable law. You may opt out of marketing communications at any time.

3. Sharing of Information

We do not sell your personal information.

We may share information with trusted third parties when necessary to operate Fresheek, including:

Payment processors
Delivery and logistics partners
Technology and hosting providers
Analytics and crash-reporting providers
Customer support providers
Fraud-prevention and security providers
Professional advisers and service providers

These parties may access information only to the extent necessary to provide their services to us.

We may also disclose information where required by law, legal process, government authorities, or where reasonably necessary to protect the rights, property, safety, or security of Fresheek, our users, or others.

4. Third-Party Services

The Fresheek app may use third-party services that collect information according to their own privacy policies.

These services may include payment processors, analytics services, crash-reporting tools, cloud infrastructure, notification services, mapping/location services, and other technology providers.

Third-party services are responsible for their own privacy practices.

5. Cookies and Similar Technologies

Our website and application may use cookies, local storage, SDKs, pixels, and similar technologies to:

Keep users signed in
Remember preferences
Maintain shopping carts
Understand website and app usage
Improve performance
Provide relevant content and offers
Detect fraudulent or suspicious activity

You can manage certain cookie and device permissions through your browser or device settings.

6. Data Security

We take reasonable technical and organizational measures to protect your information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary to provide our Services, fulfill legitimate business purposes, resolve disputes, comply with legal obligations, enforce agreements, and maintain appropriate business records.

When information is no longer required, we may delete, anonymize, or securely dispose of it in accordance with applicable requirements.

8. Account Deletion

If you have a Fresheek account, you may request deletion of your account and associated personal information by contacting us.

Email: support@fresheek.com

When legally and operationally possible, we will process the deletion request within a reasonable period.

Certain information may need to be retained where required by law, for legitimate business purposes, fraud prevention, dispute resolution, or compliance requirements.

9. Children's Privacy

Fresheek is not intended to knowingly collect personal information from children in violation of applicable laws.

If you believe that a child has provided us with personal information without appropriate consent, please contact us so that we can take appropriate action.